Jill Havely, Managing Director WTW, Talent Line of Business

THEMES

  • What we do matters to millions of people every day– to our teams, our clients, and our clients’ teams and customers. 
  • Our clients want to create More and Forever relationships with their people and customers. Our role is to help them make that happen–and that is ultimately how we create More and Forever with our clients. 
  • Authenticity and vulnerability are key to creating and developing more and forever relationships. 
  • As leaders, we need to create More and Forever relationships with our teams– creating an environment where they want to stay with us forever, and continue to give and receive more. 

KEY MOMENTS

[4:30] Jill’s career evolution and finding what makes her tick!

[9:00] Importance of having sales experience before becoming a leader; what it taught Jill and how she uses it today 

[9:50] ”What I do matters . . . and I touch millions of peoples lives, every day” 

[12:24] What is the difference between a “sticky” relationship and a “more and forever” relationship? Who is responsible for creating more and forever? 

[15:01] How do you help everyone on your team recognize that each person is responsible for more and forever relationships? How do you help them if they don’t see it as their responsibility? 

[18:01] Easy ways to show your clients you care– Jill gives us an example of what HER client did that showed she cared. Everyone should take note here.

[19:00] How you can start to build real, authentic relationships 

[22:31] What kind of relationships Jill strives to build with her team 

[26:22] What it means to trust yourself and what it can bring to your clients

[27:30] Jill gives us a great example of creating a more and forever relationship with a client, the lessons she learned, and how that relationship has continued to grow throughout her career 

[35:43] The importance of embracing your own style as you grow professionally 

[38:15] The role vulnerability plays and how you can create real partnerships with clients 

[41:16] What does more and forever mean to your clients? 

[47:19] What does it mean for us to really serve our clients forever? 

[53:27] How do you help your team when they are worried about seeming too “salesy”? Jill says, “I want my team to bring forward new concepts when they make sense for the client.” 

[55:04] Jill shares her joy in watching her adult children embrace their own leadership styles (think Guide not Porter!) and the positive impact they have on those around them. 

RESOURCES 

 

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