Liane Gonzalez, Epsilon

THEMES 

  • More and Forever relationships as both a client and a consultant 
  • The power of questions 
  • Nurturing and prioritizing health and family 

KEY MOMENTS 

[2:59] Liane shares her personal and professional story 

[7:28] Liane’s favorite job she’s ever had and why 

[8:27] What it means to create a more and forever relationship- especially from all of Liane’s different perspectives. “To me, being the more and forever partner is helping your client look good, helping your client to succeed, helping them reach their goals.” 

[12:41] “I teach people you just have to keep asking questions” 

[15:50] Always ask the question 

[17:54] Are you a porter or a guide to your client?

[20:55] Liane is able to create professional intimacy naturally, but how does she help her team do the same? 

[21:39] Finding ways to be vulnerable and stay professional – “I’m the same person with you as I am with my clients” 

[22:29] “Different personalities require different relationships” 

[25:14] “The most professionally intimate thing we can do is listen” — this really helps when you are not naturally open/authentic 

[28:52] You want to think about where you want the client to end rather than what material you need to prepare, “doing can feel so much more productive.”

[31:30] The simplest questions can be the more illuminating 

[34:34] Liane helps team members get into the mindset of their client’s companies to get even more invested 

[36:16] Trish and Liane reflect on their Ragnar racing days – “It’s not about the run; it’s about the experience we’ll have as a community”

[37:04] What is a key leadership quality you need to bring to a Ragnar relay race? Being a cheerleader and support team 

[43:15] The power of listening – people will come and talk to Liane about all kinds of things because of her listening skills — “It’s fun to help people” 

[47:02] What do Liane’s kids think she does for work?

[48:48] How do you manage work and life and everyone at home? Prioritizing health! 

[52:29] What advice do you have for people who are younger in your career? 

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