How do you keep working with your best clients forever ?
Trish Kendall interviews sales and client relationship leaders to discuss how they master the craft of client relationship development. Her guests share advice, strategies and the lessons they learned to help you help your teams create enduring and profitable client relationships. In other words . . . to achieve more, forever .
Check out Trish’s Interview Series intro video!
Watch or listen to our episodes below!
David Ryan, Founder and CEO of Gray Matters Group
“Every team member who touches the client contributes to creating More, Forever . . . or to not creating it.”
David shares insights from his career creating enduring More, Forever relationships with his clients and helping professional services teams create More, Forever relationships with their clients.
Laura Arboleta
Remember to look at the big picture; learning and paying attention to the goals of the organization you are working with at the executive level, even if it doesn’t have anything to do with your product line, can give you important insight into your client and what they are facing.
Jeff Munn, J.D. Presence-Based Coach
“Listen and be there. Being present to the person next to you, and reacting based on what you hear, see or feel from them, is much more powerful than anything you prepare.”
Jeff’s presence—literally, he is a certified Presence-Based Coach—puts a simple, yet profound, bow around the More, Forever conversation.
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